Fees, Terms and Conditions - Au Pairs Mother's Help Terms and Conditions can be found here

1.      There is a flat rate placement fee of £380 for all bookings of three months or more.

2.      The placement fee for booking of less than three months is £120.

3.      After the client has decided to accept the au pair, the client will provide to the agency:

·             an invitation letter for the au pair

·             ABC placement fee: This fee will become due as soon as a place has been offered by the Host Family and accepted by the Au Pair. On receipt of the placement fee the Agency will instruct the Au Pair to book her travel arrangements. The agency reserves the right to charge the client interest on payments not paid within 7 days of the date of the invoice

4.      The au pair will be reserved for a period of one week. If ABC does not receive the invitation letter and the fee within this period, the applicant will be offered to other clients for selection

5.      If, within the first 28 days of arrival, the au pair proves unsuitable, the Agency will provide one free replacement as soon as possible. This offer is subject to the proviso that there has been no material deviation from the requirements set out in the Client Registration Form. Should the Agency fail to find a replacement within a 30 day period, a refund will be made less £50 administration charge. In the above circumstances the Client must notify the Agency in writing within the 28 day period, stating the reasons for dissatisfaction with the placement.

6.         Should the au pair fail to take up the position, a replacement will be found by the Agency or a full refund made.

7.         Refund rights are dependent upon punctual payment of our invoice. If payment of our invoice is not received with the letter of invitation all rights to refund are forfeit.

8.      The Agency will endeavour to introduce suitable applicants as au pairs. The agency operates purely as an introductory service and it is the responsibility of the Client to be satisfied as to the suitability of the applicant.

9.      The Agency does not accept responsibility for any loss, damage, expense or injury resulting from an introduction by the Agency to the Client.

10.    The Agency shall not be responsible or liable for any breach by the au pair of the terms of engagement or for any other act or omission whether willful, negligent or otherwise.

11.    All information provided to Clients is confidential. Clients transferring information supplied by the Agency and resulting in the engagement of an au pair by a third party will be liable to pay the full fee for that engagement.

12.    If the Client cancels the booking after the au pair has been engaged and prior to arrival at the Client's home, a cancellation fee of £50 will become payable to cover the cost of the Agency's work. The family will be responsible for any non-recoverable travel expenses incurred by the au pair

13.    The family should notify the Agency of any changed circumstances or variation to their requirements and discuss the implications with the Agency and the au pair.

14.    Once the au pair has arrived to stay in the family, it shall be agreed that termination must be by two weeks notice by either party. In the event of serious misconduct by one of the parties, the other party shall be entitled to terminate the agreement with immediate effect provided that, should the misconduct be on the part of the au pair, the Client shall be responsible for providing appropriate accommodation for a period of four days from the date of termination.

15.    The Agency has the right to remove an au pair from a family failing to follow the guidelines or terms and conditions or for giving false information when registering. In these cases, no refund will be available.

16.         These terms and conditions are deemed to be accepted by the Client on completion of the registration form.